Terms of Service

The terms of sale of FireNet software and licences

Automatic (machine) translation. This text was translated automatically from the Polish original and may contain inaccuracies. In case of any doubt, the Polish version is the authoritative one.

Draft version. The terms below are a skeleton prepared for the launch of the shop. Before publication and the start of sales, they require completion and legal review.

Last updated: 17 July 2026

1. General provisions

These terms set out the rules for the sale of software and licences via the online shop run by FireNet Waldemar Chodasiewicz, ul. Olecka 23 lok. 215, 04-980 Warszawa, Tax ID (NIP) 8821244339 (hereinafter the "Seller"). Contact: biuro@firenet.com.pl.

2. Definitions

Customer — a natural person, legal person or organisational unit making a purchase.
Consumer — a Customer who is a natural person making a purchase not directly related to their business or professional activity.
Digital content — software and licences delivered electronically (for download).

3. Placing orders

Detailed rules for placing orders — including the moment the contract is concluded, any requirement to register an account, and the verification of institutional customers — will be defined together with the launch of the shop.

4. Prices and payments

Prices, currencies, rules on gross/net amounts, the available payment methods and the way invoices are issued will be provided in the shop before sales begin.

5. Delivery and fulfilment (digital content)

The way digital content is made available after payment (download via the shop, licence activation) and the fulfilment time will be defined at the launch of the shop.

6. Right of withdrawal (consumers)

A Consumer has the right to withdraw from the contract within 14 days without giving a reason. This right does not apply to the supply of digital content not delivered on a tangible medium, if performance began with the Consumer's express prior consent and after they were informed of the loss of the right of withdrawal — in accordance with the Consumer Rights Act. A model withdrawal form and the way consent is given at purchase will be made available in the shop.

7. Complaints and conformity of goods/content with the contract

The procedure for filing complaints, contact details and the time for handling them (14 days), as well as the rules on the conformity of digital content with the contract, will be defined together with the launch of sales.

8. Out-of-court dispute resolution

Information about the available methods of out-of-court resolution of consumer disputes (including the district/municipal consumer ombudsman and the provincial inspectorate of the Trade Inspection) will be made available at the launch of the shop.

9. Personal data

The rules for processing data are described in the privacy policy.

10. Final provisions

The applicable law, the rules for amending the terms and the date of entry into force will be defined in the final version of the terms, published before sales begin.